Understanding Software as a Service (SaaS)

and calculating the true costs of buying

A Technology Perspective

The SaaS model means no software maintenance, patches to apply, data backups to manage, upgrades to plan, IT staff to employ, hardware or third party server licenses to purchase; which give it a zero technology footprint allowing companies to focus to delivering their products & services rather than IT solutions.

A Sales Perspective

Provide a centralised location for the organisations remote sales people to view and manage the sales cycle. Use the company's web presence to generate leads, manage customers, provide the latest sales materials and up-to-date product and service information.

A Customer Perspective

The SaaS model means that all customers are on the same version of the software, allowing for bug fixing and support to be quick and effective. With an online knowledge base 24/7 customer support can be provided. SaaS also allows for easier deployment which allows for companies to try a solution for a short period without a large startup fee.

A Marketing Perspective

The SaaS model allows marketing departments to quickly and easily build and promote online marketing campaigns and pay-per-click campaigns, while still keeping consistent corporate look and feel; and track the success of these campaigns with online web statistics.

A Partner Perspective

Strengthen relationships with key partners, providing them with accurate and updated information in their own private extranets. Improve organization productivity by automating processes that deliver value to your partners.

An Investor Perspective

The SaaS model gives a faster return on investment (ROI) and a lower total cost of ownership (TCO), also increasing value over time through no upgrade fees; so investors will see it as a sound investment.