Web Callback - The next-generation CTI client available exclusively on the Inter-Tel platform.

Linking a browser of your website directly to the staff within you organisation via the telephone is a customer service feature that no business can do without. Whether the browser is looking for pre or post-sales support, Web callback can route their callback request to the person with the correct skills for their needs.

Using simple to set-up technology, implementation of Xarios Web callback is easy when your website is using Beyond CMS.

Xarios Web call-back provides a link between the customers browsing your web site and members of staff at the end of the telephone. Browsers are provided with a 'call me' button that takes them to the call request page at any time. After taking name and telephone number details, a call request is offered to all members of staff configured to take calls of that type, Sales, Technical etc.

The first user to accept will make a call direct to the customer with all the details that were provided and information relating to exactly where on the website the customer made the request from.